During the life of your All-Safe product, you may experience the occasional need to adjust, repair or replace parts. Damage caused by pets, gardeners, etc in most cases can easily be repaired. You can opt to have your local independent installer perform the repair, or you can purchase replacement parts directly from our online store and conduct the repairs yourself.
How do I obtain service or repair of my product?
To obtain service, contact the company that you purchased your product from. If you do not know who the original installer was, or if they are no longer in business, you can locate a local independent installer by visiting our Find a Local Installer page. If you are unable to find a local installer to assist you, then you can purchase replacement parts through our Online Store and conduct the repair yourself.
Can All-Safe, the manufacturer, perform on-site inspections, service or repair of my product?
Unfortunately, as the manufacturer, we do not offer on-site inspections, services or repairs outside of the Greater Los Angeles area. If you are located outside of the Greater Los Angeles area, and need an on-site inspection, service or repair, it must be performed by an independent installer that services your area, or you can opt to perform the repair yourself. We do not reimburse for on-site inspections, repairs or service.
Will there be a charge for my service request?
Every situation is different and each independent installer establishes their own service policies & pricing. You will need to contact your local installer directly so they can assess your request.
I’d like to perform the repair myself. Do you offer phone support, manuals, instructions or videos?
Currently, we do not offer direct support for service.
I cannot locate the part I need on the online store. What other options do I have?
If specific parts are not listed on our website please email [email protected] with a detailed description and photos of the replacement parts you require. Some parts may be discontinued. Responses are typically made within 72 business hours.