If specific parts are not listed on our website please email [email protected] with a detailed description and photos of the replacement parts you require. Some parts may be discontinued. Responses are typically made within 72 business hours.
During the life of your All-Safe product, you may experience the occasional need to adjust, repair or replace parts. Damage caused by pets, gardeners, etc in most cases can easily be repaired. You can opt to have your local reseller perform the repair, or you can purchase replacement parts directly from our online store and conduct the repairs yourself.Â
To obtain service, contact the company that you purchased your product from. If you do not know who the original installer was, or if they are no longer in business, you can locate a reseller by visiting our Find a Reseller page. If you are unable to find a local installer to assist you, then you can purchase replacement parts through our Online Store and conduct the repair yourself. You can also check out our Knowledge Base for additional support.Â
Unfortunately, as the manufacturer, we do not offer on-site inspections, services or repairs outside of Orange, Riverside and San Bernardino Counties. If you are located outside of these three counties, and need an on-site inspection, service or repair, it must be performed by an reseller that services your area, or you can opt to perform the repair yourself. We do not reimburse for on-site inspections, repairs or service.Â
Every situation is different and each reseller establishes their own service policies & pricing. You will need to contact your local reseller directly so they can assess your request.
Currently, we do not offer direct support for service. You can find self-help information and helpful videos in our Knowledge Base.Â
If specific parts are not listed on our website please email [email protected] with a detailed description and photos of the replacement parts you require. Some parts may be discontinued. Responses are typically made within 72 business hours.