All-Safe Pool Fence & Covers
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Returns & Exchanges

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Review our return eligibility and guidelines below to start a return or exchange.

Need to track an order or view shipping updates? Visit our Order Status & Shipping page.

Return Eligibility

  • Returns are accepted within 30 days of delivery
  • Items must be unused and in original packaging
  • Installed or used items cannot be returned
  • Solar sun rings and spa rings are non-returnable

Refunds

  • Refund issued to original payment method within 3 business days of approved return
  • 15% restocking fee applies to most returns
  • Shipping fees are non-refundable
  • Customer responsible for return shipping

How to Start a Return

  • Start by locating your order in the return portal below
  • Items must arrive in returnable condition
  • If exchanging for another item, restocking fee may be waived once new order is placed
  • Questions? Contact our support team

Start a Return

Enter your order number below to begin your return or exchange.

Return Portal

Let's track your order first

Need help with your return? Call 800-786-8110

Product-Specific Return Guidelines

Pool Fence Purchases

  • All return policies above apply to pool fence sections, gates, and accessories
  • Damage or defects must be reported within 5 days of delivery
  • We do not provide phone support for fence installations. Installation instructions are available in our Support Knowledge Base, or we recommend working with a professional installer

Solar Sun Rings / Spa Rings

  • These products are not returnable, even if unused
  • If you live in a high-wind area, solar rings may blow off your pool

Replacement Parts

  • Many All-Safe® replacement parts may be compatible with products from other manufacturers, but we do not guarantee fit or function outside of original All-Safe® systems
  • If you’re unsure whether a part will work for your setup, feel free to email us at [email protected] — photos are always helpful so we can assist you more accurately
  • Please note that color and dimension variations may occur between product images and the actual item.

Pool Alarms

All-Safe® is not the manufacturer of alarms sold on our site… We do not provide installation assistance, product support, or handle warranty claims.

For support, please contact the alarm manufacturer directly:

Still have questions? We’re here to help. Contact us at 800-786-8110 or email us at [email protected]