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WARNING: SWIMMING POOL SAFETY BARRIERS ARE NOT A SUBSTITUTE FOR COMPETENT ADULT SUPERVISION AND CANNOT BE A GUARANTEE AGAINST DROWNING OR OTHER ACCIDENTS. NEVER LEAVE CHILDREN UNATTENDED.
Installers of All-Safe® branded products are independent from, and are not employed by Sunwest Industries, Inc. dba All-Safe® Pool Fence & Covers. The Independent Dealers listed on this website are authorized to advertise and sell All-Safe® branded products. Although these independent dealers may use the All-Safe® brand name and logo in their business dealings, these businesses are independently owned and operated and assume all liability and responsibility for any disputes that may arise. Warranties and/or guarantees, whether expressed or implied by the your local Independent Dealer, either written or verbal, are between you, the consumer and the independent Dealer from whom your product is purchased. Any Dealer recommendations regarding the type of product to purchase, installation of product, or proper usage or maintenance of product should not be relied upon as a recommendation or endorsement by All-Safe® Pool Fence & Covers.
Please contact the local independent Dealer who installed your product for any service you may require. Your local installer may charge a nominal service fee. Sunwest Industries, Inc., dba All-Safe® Pool Fence & Covers, does not set service fees for dealers of All-Safe® product. Your local Dealer sets their own service fees based upon the level of repair required. If the independent dealer from whom you purchased your product is no longer in business, you may be able to purchase replacement parts directly from our online store. If specific parts are not listed on our website please email [email protected] with a detailed description and photos of the replacement parts you require. Some parts may be discontinued. Responses are typically made within 72 business hours.
Please send digital photos showing detailed areas of your concern, a copy of your contract for installation and a proof of purchase (paid receipt, copy of cancelled check, etc). You must provide all of the information above for your claim to be considered for warranty. Due to the high resale of used safety barriers, as well as counterfeit and similarly looking products in the marketplace, we have a strict policy of requiring proof of purchase for all claims made. Please email all the required information to [email protected] Responses are typically made within 72 business hours.
*Note: Our manufacturers warranty does not cover issues concerning installation or field services. Those issues must be handled directly with the independent dealer that originally installed your product or a similar local installation company.
Due to the many variations in monitors, phones, and browsers, color samples and product examples may appear different on different screens. Computers and mobile devices are not all calibrated equally and color reproduction on the Internet is not precise. The same is true for printed items such as brochures and other sales literature.
In addition, the colors of our products photograph differently under different lighting conditions. For example, photos taken in full sunlight will vary from photos taken on a cloudy or overcast day. Similarly, shadows from nearby objects can affect the color and transparency of our products. If a precise color or specific shade is important, please inspect the actual color of your product prior to installation.
Many of our products’ materials are not available through typical stores and vendors and therefore must be custom manufactured specifically for our use. In order to control costs and provide you with the best value possible, our raw materials are produced in large batches and can often take several months to receive. The colors of our materials can, and often do, vary slightly from batch to batch. Although we make every effort to minimize color variations, we cannot be responsible for these differences when they occur. If a precise color or specific shade is important, please inspect the actual color of your product prior to installation.
For example, we use the name “putty” to describe some of our products. Your idea of the color “putty” may be different than someone else’s idea of “putty”. In addition, products may have the same color name but may not be the exact same color. For example, we have different shades of “black”. Please do not order using color names as your only guide. If a precise color or specific shade is important, please inspect the actual color of your product prior to installation.
If it is important that your product be an exact color or shade, it is highly recommended that you inspect the actual product prior to its installation and address any concerns with your local independent installer. Most independent installers do not offer refunds or accept returns due to color variations.