If you are in need of service:
Please contact the local independent dealer who installed your product for any service you may require. Dealers may charge a service fee. Sunwest Industries, Inc. dba All-Safe® Pool Safety Products, Inc. does not set service fees for dealers. Dealers set their own service fees based upon the level of repair required. If the dealer from whom you purchased your product is no longer in business, you may be able to purchase replacement parts directly from our website. If specific parts are not listed on our website please email [email protected] with a detailed description and photos of the replacement parts you require. Some parts may be discontinued. We usually respond to emails within 72 business hours.
If you wish to file a manufacturer warranty claim:
Send digital photos showing detailed areas of your concern, a copy of your contract for installation and a proof of purchase (paid receipt, copy of cancelled check, etc). You must provide all of the information above for your claim to be considered for warranty. Due to the high resale of used safety barriers, we have a strict policy of requiring proof of purchase for all claims made. Please email all the required information to [email protected] Responses are typically made within 72 business hours.
*Note: Our manufacturers warranty does not cover issues concerning installation or field services. Those issues are to be handled directly with the independent dealer that originally installed the product.