Independent Dealers of All-Safe® product:
Installers of All-Safe® branded products are independent from, and are not employed by Sunwest Industries, Inc. dba All-Safe® Pool Fence & Covers. The Independent Dealers listed on this website are authorized to advertise and sell All-Safe® branded products. Although these independent dealers may use the All-Safe® brand name and logo in their business dealings, these businesses are independently owned and operated and assume all liability and responsibility for any disputes that may arise. Warranties and/or guarantees, whether expressed or implied by the your local Independent Dealer, either written or verbal, are between you, the consumer and the independent Dealer from whom your product is purchased. Any Dealer recommendations regarding the type of product to purchase, installation of product, or proper usage or maintenance of product should not be relied upon as a recommendation or endorsement by All-Safe® Pool Fence & Covers.
If you are in need of service:
Please contact the local independent Dealer who installed your product for any service you may require. Your local installer may charge a nominal service fee. Sunwest Industries, Inc., dba All-Safe® Pool Fence & Covers, does not set service fees for dealers of All-Safe® product. Your local Dealer sets their own service fees based upon the level of repair required. If the independent dealer from whom you purchased your product is no longer in business, you may be able to purchase replacement parts directly from our online store. If specific parts are not listed on our website please email [email protected] with a detailed description and photos of the replacement parts you require. Some parts may be discontinued. Responses are typically made within 72 business hours.
If you wish to file a manufacturer warranty claim:
Please send digital photos showing detailed areas of your concern, a copy of your contract for installation and a proof of purchase (paid receipt, copy of cancelled check, etc). You must provide all of the information above for your claim to be considered for warranty. Due to the high resale of used safety barriers, as well as counterfeit and similarly looking products in the marketplace, we have a strict policy of requiring proof of purchase for all claims made. Please email all the required information to [email protected] Responses are typically made within 72 business hours.
*Note: Our manufacturers warranty does not cover issues concerning installation or field services. Those issues must be handled directly with the independent dealer that originally installed your product or a similar local installation company.