We do our best to ship all orders as quickly as possible. Orders placed by 11:00 AM PST typically ship the same business day, though processing may take up to 2 business days during peak season (April–August).
Business days are Monday through Friday, excluding holidays.
You’ll receive a confirmation email shortly after placing your order.
Once a tracking number has been assigned, the order is considered shipped and can no longer be modified or canceled.
Please note:
We can only access the same tracking information available on the carrier’s website.
If you chose Will-Call Pick-Up, we’ll email you once your order is ready.
Will-Call Pick-Up Location:
648 N Eckhoff St, Orange CA 92868
Pick-Up Hours:
Monday – Friday: 8:00 AM – 4:00 PM
Closed from 12:00 PM – 1:00 PM for lunch
Closed weekends & holidays
Please wait for the “Ready for Pick-Up” email before arriving.
All-Safe is not responsible for lost, damaged, or stolen packages. If you experience a shipping issue, please contact the carrier directly:
If your USPS package has not arrived within 15 days, we’re happy to help you file a claim:
For any other questions, feel free to email us at [email protected].
Thank you for your patience and understanding!
We appreciate your patience and understanding!
Enter in your zip code to let us know where your pool is located.
Due to the many variations in monitors, phones, and browsers, color samples and product examples may appear different on different screens. Computers and mobile devices are not all calibrated equally and color reproduction on the Internet is not precise. The same is true for printed items such as brochures and other sales literature.
In addition, the colors of our products photograph differently under different lighting conditions. For example, photos taken in full sunlight will vary from photos taken on a cloudy or overcast day. Similarly, shadows from nearby objects can affect the color and transparency of our products. If a precise color or specific shade is important, please inspect the actual color of your product prior to installation.
Many of our products’ materials are not available through typical stores and vendors and therefore must be custom manufactured specifically for our use. In order to control costs and provide you with the best value possible, our raw materials are produced in large batches and can often take several months to receive. The colors of our materials can, and often do, vary slightly from batch to batch. Although we make every effort to minimize color variations, we cannot be responsible for these differences when they occur. If a precise color or specific shade is important, please inspect the actual color of your product prior to installation.
For example, we use the name “putty” to describe some of our products. Your idea of the color “putty” may be different than someone else’s idea of “putty”. In addition, products may have the same color name but may not be the exact same color. For example, we have different shades of “black”. Please do not order using color names as your only guide. If a precise color or specific shade is important, please inspect the actual color of your product prior to installation.
If it is important that your product be an exact color or shade, it is highly recommended that you inspect the actual product prior to its installation and address any concerns with your local independent installer. Most independent installers do not offer refunds or accept returns due to color variations.
