Shipping & Order Status

Shipping & Processing Information

Order Processing: In-stock items typically ship within 1–2 business days, Monday–Friday. Excluding holidays.

Shipping Carriers: We ship via UPS, USPS, and select freight carriers depending on order size and destination.

Shipping Costs: Calculated at checkout based on weight, length, and delivery location. Many of our products are large or heavy, and shipping rates reflect carrier pricing for oversized items.

Tracking: Once your order ships, you’ll receive a confirmation email with tracking details.

International Orders: Customs duties, taxes, and import fees are the responsibility of the recipient.

Order Changes & Cancellations

Orders cannot be modified or canceled once a tracking number has been assigned.

Delivery Issues?

If your package shows delivered but you cannot locate it, please contact the shipping carrier directly first. Delivery investigations must be initiated with the carrier, as they have access to GPS confirmation, delivery notes, and photo verification when available.

Once a shipment is marked delivered by the carrier, responsibility transfers to the recipient. All-Safe Pool Fence & Covers is not responsible for lost, stolen, or misdelivered packages after delivery confirmation.

Before filing a claim, we recommend checking with household members, neighbors, and nearby entry points where the package may have been placed.

USPS – Delayed Mail & Packages
UPS – Service Guarantee

If your USPS package has not arrived within 15 days of shipment, we’re happy to help you initiate a claim.. USPS Claims: File a Claim

Will-Call Pick-Up

If you chose Will-Call Pick-Up, we’ll email you once your order is ready.

Will-Call Pick-Up Location:
648 N Eckhoff St, Orange CA 92868

Pick-Up Hours:
Monday – Friday: 8:00 AM – 4:00 PM
Closed from 12:00 PM – 1:00 PM for lunch
Closed weekends & holidays

For any other questions, feel free to email us at [email protected].