All-Safe Pool Fence & Covers
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Returns & Exchanges

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Review our return eligibility and guidelines below to start a return or exchange.

Need to track an order or view shipping updates? Visit our Order Status & Shipping page.

Return Eligibility

  • Returns are accepted within 30 days of delivery
  • Items must be unused and in original packaging
  • Installed or used items cannot be returned
  • Solar sun rings and spa rings are non-returnable

Refunds

  • Refund issued to original payment method within 3 business days of approved return
  • 15% restocking fee applies to most returns
  • Shipping fees are non-refundable
  • Customer responsible for return shipping

How to Start a Return

  • Start by locating your order in the return portal below
  • Items must arrive in returnable condition
  • If exchanging for another item, restocking fee may be waived once new order is placed
  • Questions? Contact our support team

Start a Return

Enter your order number below to begin your return or exchange.

Return Portal

Let's track your order first

Need help with your return? Call 800-786-8110

Product-Specific Return Guidelines

Pool Fence Purchases

  • All return policies above apply to pool fence sections, gates, and accessories
  • Damage or defects must be reported within 5 days of delivery
  • We do not provide phone support for fence installations. Installation instructions are available in our Support Knowledge Base, or we recommend working with a professional installer

Solar Sun Rings / Spa Rings

  • These products are not returnable, even if unused
  • If you live in a high-wind area, solar rings may blow off your pool

Replacement Parts

  • Many All-Safe replacement parts may be compatible with products from other manufacturers, but we do not guarantee fit or function outside of original All-Safe systems
  • If you’re unsure whether a part will work for your setup, feel free to email us at [email protected] — photos are always helpful so we can assist you more accurately
  • Please note that color and dimension variations may occur between product images and the actual item.

Pool Alarms

All-Safe is not the manufacturer of alarms sold on our site… We do not provide installation assistance, product support, or handle warranty claims.

For support, please contact the alarm manufacturer directly:

Still have questions? We’re here to help. Contact us at 800-786-8110 or email us at [email protected]