Return Policy

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ALARM PURCHASES

All-Safe® Pool Safety Products is not the manufacturer of the Alarms sold on our website and we do not provide installation or operating assistance, product support or handle warranty claims. Nor do we make product claims or disclaimers on behalf of the manufacturer. If you need assistance with a pool alarm, please contact the manufacturer directly. Please see policy below regarding returns.

IF YOU NEED TO RETURN ITEMS FOR A REFUND:

Online purchases are eligible for return, if the return request is made 15 days of ordering date, under the following conditions:

• We are a small business and do our best to make everyone happy. Please be aware we can only grant returns within the 15 day ordering period. Please do not ask us to make exceptions. We make it very clear when orders are placed, what our policy is. Please inspect your items when received.
• Items must be in original packaging
• Installed or used items are not accepted for refund.
• All returns are subject to a 25% re-stocking fee.
• Shipping charges are not refundable.
• It is your responsibility to ship items back for refund
• A Return Merchandise Authorization must be obtained before any product can be returned.

  To obtain a Return Merchandise Authorization (RMA) please email : [email protected]. Include your order number (or receipt number) along with what items you are returning and the reason for your return

  • Once your RMA is issued, you will have 30 days to ship the return back to our office.
  • Refunds will be issued as soon as the product has been received at our facility and inspected for refund eligibility.
  • Products returned without a Return Authorization will not be refunded

IF PRODUCT PURCHASED NEEDS TO BE SWAPPED FOR SOMETHING ELSE:

• If you are Returning a product and need to swap it for a similar/like item, please place a new order.
• If we receive your return and see that another order has already been placed for a like/similar item, we will waive the restocking fee in this circumstance only. No other exceptions will be made.
• We are a small business and do our best to make everyone happy. Please be aware we can only grant returns within the 15 day ordering period. Please do not ask us to make exceptions. We make it very clear when orders are placed, what our policy is. Please inspect your items when received.
• Items must be in original packaging
• Installed or used items are not accepted for refund.
• Shipping charges are not refundable.
• It is your responsibility to ship items back for refund
• A Return Merchandise Authorization must be obtained before any product can be returned.

  To obtain a Return Merchandise Authorization (RMA) please email : [email protected]. Include your order number (or receipt number) along with what items you are returning and the reason for your return

  • Once your RMA is issued, you will have 30 days to ship the return back to our office.
  • Refunds will be issued as soon as the product has been received at our facility and inspected for refund eligibility.
  • Products returned without a Return Authorization will not be refunded

Orders refused, by you, at time of delivery will be assessed all applicable fees which include outgoing and return shipping fees and restocking fees will be assessed.

OTHER DETAILS WE WANT TO MAKE YOU AWARE OF:

Peg Pole Fencing:
All return policies listed above also apply to Pool Fence purchases (sections & gates). Peg pole fencing may be exchanged if it arrives damaged. All-Safe must be notified of defect or damage within 5 days of receipt. All-Safe does not offer support on how to install fences. We always recommend that you have a professional pool fence installer put in your fence. We do understand that in some cases, you will be installing yourself or possibly installed by a contractor or handyman. If they would like basic written installation instructions, you can download a copy here.

Solar Sun Rings / Solar Spa Rings:
Solar Sun Rings or Solar Spa Rings are not returnable. Please note that if you live in a high wind area, solar sun rings will blow off your pool.

Replacement Parts listed for sale on this site are intended to be used with original All-Safe product. We make no guarantees that product purchased from our site will work with other companies products. Some part colors and/or dimensions may vary slightly from actual or images displayed on site. You are agreeing to purchase at your own risk if you do not know what company manufactured your product.

Thank you for choosing to shop at allsafepool.com

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