I had a very pleasant experience from start to finish with this company. Mike Muscrella came out to see the pool and give an estimate. He was very good at explaining the details of the work scope and their products. On the day of installation it was raining heavily but the installers were still out there doing their job. There was a small hiccup in that they drilled right through the sprinkler pipe but we thought at that point in time the pipe was not a live one and left it at that. A month later I noticed that there was a large leak and called the customer service immediately. They acted on the issue and fixed the leaky pipe the very next day. I was very impressed with the way they handled the situation. I would highly recommend them both for their service as well as for the product that they sell.